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OFFICIAL 24/7 CUSTOMER RESOLUTION & SUPPORT PORTAL

Pharmacy Help & Resolution Center

Instant step-by-step guides for Device Unbinding, Access Blocked Resolution, License Activation, and Seamless PC Database Migration.

CDSCO Compliant Security
100% Offline SQLite Data Safety
60-Second Instant Device Re-Authorization
Direct Developer Emergency Hotline

Access Blocked / Mismatch

Learn how to instantly unbind your license and re-authorize your PC when hardware or Windows OS changes.

View Unbinding Steps

License Renewal & Plans

Activate your Lifetime or Annual AMC subscription with instant WhatsApp validation in under 60 seconds.

View Renewal Guide

Moving to a New PC

Migrate all bills, customer dues, and medicine stocks to your new computer with 100% zero data loss guarantee.

View Migration Guide

Resolving "Access Blocked / Layer Mismatch"

XENDOCARE features multi-layer hardware protection to safeguard your confidential pharmacy database against unauthorized computer cloning. If you reinstall Windows or upgrade motherboard/CPU, the security layer triggers a protective lock.

1

Copy Device Credentials

Open XENDOCARE on your PC. On the red Blocked Screen, click the "Copy Details" button to copy your User ID and Device ID.

2

Send to Official Support

Click the WhatsApp Support button below to transmit your Device ID and Pharmacy Name directly to our licensing server.

3

Instant Reactivation

Our developer will verify your account and issue an instant unbind token. Your software will unlock with all database records 100% intact!

Need Immediate License Unbinding?

Connect directly with Developer Sharif Muhammad Ansary for 60-second priority license unlocking.

Unbind via WhatsApp

Shifting XENDOCARE to a New Computer

Upgraded to a new computer in your medical shop? You can easily migrate all purchase entries, sales invoices, customer credit dues, and inventory batches in 3 simple steps.

1

Copy Database File

Go to your existing XENDOCARE folder (e.g. D:\XENDOCARE) and copy your active database file (medicine.db or latest backup) to a USB Pendrive.

2

Install on New PC

Install XENDOCARE on your new PC and paste the medicine.db file into the new application directory.

3

Authorize New Machine

Launch the app on the new PC, copy the new Device ID from the screen, and message our team to link your permanent license to the new machine.

License Renewal & AMC Support

Renew your annual maintenance or upgrade from Free Trial to Lifetime Permanent License with instant online activation.

Lifetime License (₹10,000)

One-time purchase, lifetime billing, offline SQLite engine, GST tax reports, and unlimited customer accounts without recurring monthly fees.

Annual AMC Renewal

Priority WhatsApp support, automatic GST compliance updates, AI OCR scanner maintenance, and automated cloud backup monitoring.

Instant UPI / QR Activation

Pay securely via Google Pay, PhonePe, Paytm, or Net Banking and receive your activation key directly on WhatsApp in under 2 minutes.

Frequently Asked Questions

Everything you need to know about XENDOCARE licensing, offline database security, and printer configuration.

Is my pharmacy data safe if the software gets blocked or expired?
Yes, 100%! XENDOCARE stores all medicines, batch stock, sales invoices, and customer credit ledger locally in an encrypted SQLite database (medicine.db) on your computer hard drive. Security blocks only lock the software interface to prevent software cloning—your business database is never deleted or altered.
Does XENDOCARE require an active internet connection for daily billing?
No internet is required! XENDOCARE is an offline-first Desktop ERP. You can generate bills, track strip/tablet inventory, calculate GST taxes, and print invoices 100% offline without any internet connection. Internet is only used when you scan bills with Gemini AI OCR or share PDF invoices via WhatsApp.
How does WhatsApp PDF Invoice Sharing work?
When you press W or click "Share on WhatsApp", XENDOCARE generates a vector tax invoice PDF and automatically copies the physical PDF file to your Windows clipboard (CF_HDROP). It opens WhatsApp Web directly in your browser. You simply press Ctrl + V to instantly attach the invoice PDF to your customer's chat!
What printer sizes and formats are supported?
XENDOCARE supports all standard retail pharmacy formats including A4 Laser/Inkjet Tax Invoices, A5 Half-Page Slips, and 2-inch & 3-inch Thermal POS Roll Printers with native Windows Default Print Preview dialog.
How do I top up AI OCR bill scan packs?
You can top up AI OCR bill scan packs at any time by contacting our support team via WhatsApp. Top-up scan packs never expire and can be used on-demand.

Sharif Muhammad Ansary

Lead Developer & Software Architect — XENDOCARE Pharmacy ERP

Murshidabad, West Bengal, India Support: 9:00 AM – 10:00 PM IST
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